Support

Start with the four fixes below — they cover most of what people write in about. If none of them apply, the form at the bottom reaches a person.

No sound at all

Check that the original audio is playing first. SUNOLO sits on top of it, so if the source is muted there is nothing to translate.

Audio drifts out of sync

Pause and resume once. Re-synchronisation re-anchors on playback, and a single pause usually clears a drift caused by buffering.

The wrong language is coming out

Your account language overrides the per-device setting. Change it in your account and every device follows.

It works on one site but not another

Some platforms restrict third-party audio processing in their terms. Where that is the case, the compatibility checker will say so rather than half-working.

Everything else

Box

What is in the box?

The SUNOLO BOX, a remote, two HDMI cables and a power supply. Nothing else is needed.

Will it work with my old TV?

Yes, as long as the TV has an HDMI input. The BOX does not need a smart platform, an app store or an internet-connected television.

What about protected channels?

Some premium channels and apps encrypt their audio. SUNOLO passes that content through untouched rather than attempting to decode it. The checker tells you what to expect for your provider.

General

Does SUNOLO change the video?

No. The picture, the subtitles and the player all stay exactly as they are. SUNOLO works on the audio only, so what you are watching does not change, only what you hear.

How long is the delay?

Typically under half a second on the Standard setting. SUNOLO BOX also offers a Live mode with a shorter buffer for sport and news, and a Cinema mode that buffers longer for the most natural delivery.

Is my audio sent anywhere?

Audio is processed to produce the translated speech and is not stored afterwards. We do not keep recordings of what you watch. The privacy page explains what is processed and for how long.

Which languages can I hear?

Twelve languages are live now and five more are in beta. The languages page lists every one, and you can vote for the language you want next.

Tv

Which TVs are supported?

Sony and TCL sets on Google TV are supported now. Samsung and LG are in early access. The compatibility checker gives you an answer for your specific set.

Web

Does it work on every website?

It works on most sites that use a standard HTML5 player. Some services apply content protection that blocks audio access entirely, and SUNOLO respects those restrictions rather than working around them.

Do I need an account to try it?

No. The demo on this site runs without an account. You only need one when you install the extension.