SUNOLO Hear the world, your way

Privacy

SUNOLO listens to audio in order to translate it. This page explains what happens to that audio, what we keep, and what you can ask us to do about it.

Do you keep a record of what I watch?
No. Audio is processed in memory and discarded. There is no archive of titles, no transcript, and nothing tying a programme to your account.
Do you store the audio you translate?
No. It is held only for as long as it takes to translate it, which is well under a second, and is never written to disk.
Do you sell anything about me?
No. We do not sell, rent or share personal data with advertisers or data brokers.
Can I get my data, or have it deleted?
Yes. Write to us and we will return everything held against your account, or delete the account entirely, within 30 days.

What we do hold

Account details

Your name, email address and password hash. Your preferred language and any devices you have registered.

Usage counts

How often features are used — for example, that a language was switched — without any content, title or transcript attached.

Compatibility checks

The device brand you checked and the answer you got, so we know what to support next. Stored against a rotating session identifier, not your account.

Support messages

What you write to us and the address to reply to, kept for as long as the conversation is useful and then removed.

Security logs

IP addresses and request metadata for failed logins, rate-limit trips and blocked submissions, kept for a short window to defend the service.

Why we hold it

Account data exists to give you the service you asked for. Usage counts exist to tell us which languages and devices to build next. Security logs exist to keep automated signups and credential-stuffing attempts out, which is a legitimate interest in keeping the service usable for everyone else.

Cookies

One session cookie, set when you sign in or submit a form. It is HttpOnly, Secure and SameSite=Lax, and it carries a session identifier and nothing else. There are no advertising or cross-site tracking cookies on this site. The full list.

How long we keep things

Account data for as long as the account exists, and 30 days afterwards. Security logs for 90 days. Usage counts are aggregated and the underlying rows removed after 13 months. Audio, as above, is never stored at all.

Your rights

You can ask for a copy of what we hold, ask us to correct it, ask us to delete it, or object to how we are using it. Write to us through support and we will respond within 30 days. If you are not satisfied with the response you can complain to your data protection authority.

Changes

If this notice changes in a way that affects what we do with your data, we will email account holders before it takes effect rather than quietly updating the page.